Job Description

Experienced Barista – Join Our Team! We are looking for dedicated and detail-oriented Baristas to join our team and support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will be warm, professional, and passionate about delivering a memorable coffee experience. You will provide exceptional service and craft premium coffee beverages in a high-volume, fast-paced environment. About your Role A barista is a key position, responsible for creating a positive experience for every customer. The role involves a combination of customer service, beverage preparation, and maintaining a clean and efficient workspace. The Barista acts in accordance with the company’s mission and values, and consistently follows our standard operating procedures and hospitality goals. Core Responsibilities Customer Service: This is a very important part of the job. Baristas greet customers, take orders accurately, and provide recommendations. They create a friendly and welcoming atmosphere, build rapport with regular customers, and handle any customer inquiries or complaints with professionalism. Beverage and Food Preparation: Baristas are skilled in preparing a wide range of beverages, including espresso-based drinks, drip coffee, teas, and other specialty drinks. This includes operating espresso machines, grinders, and other equipment, as well as following specific recipes and presentation standards. Baristas may also prepare food items like pastries and other snacks. Cash Handling and Point-of-Sale (POS) System Operation: Baristas accurately process customer payments, whether with cash, credit cards, or mobile apps. They are responsible for managing the cash register and using the POS system to enter orders correctly. Maintenance and Cleanliness: A barista’s role extends beyond the counter. They are responsible for keeping their workspace clean and organized, which includes wiping down counters, cleaning equipment, restocking supplies, and ensuring all areas meet health and safety standards. Inventory Management: Baristas assist in tracking and restocking inventory, from coffee beans and milk to cups and napkins. Key Skills and Qualifications To be successful as a barista, you need a combination of soft skills and technical abilities: Customer Service Skills: This includes a friendly and approachable demeanor, effective communication, patience, and the ability to handle high-pressure situations with a positive attitude. Knowledge of Coffee: While training will be provided, a passion for and knowledge of coffee and tea is a major asset. This includes understanding different types of beans, roasts, and brewing methods. Technical Proficiency: You need to be able to operate coffee-making equipment, such as espresso machines and grinders, safely and efficiently. The ability to create latte art is a plus. Multitasking and Time Management: A coffee shop can be a fast-paced environment. Baristas must be able to manage multiple orders at once, prioritize tasks, and work efficiently to keep up with demand. Attention to Detail: Accuracy in order-taking, following recipes, and maintaining cleanliness is crucial for providing a consistent and high-quality product. Teamwork: Baristas work as a team, so the ability to collaborate effectively with coworkers is essential for a smooth operation. Physical Requirements Ability to frequently move around the store for extended periods of time (8+ hours per day, 5 days per week). Ability to lift, push, pull, or carry up to 50 lbs. Ability to assist customers, prepare orders, and operate store machinery for extended periods of time. Compensation & Benefits Pay rate starting at $17.00. We guarantee our baristas will earn a minimum of $23.00 per hour inclusive of tips (we will pay the difference if not!) Medical, vision, and dental insurance. 401(k) Plan with 3% salary match annually Paid vacation and sick time. Regular company-hosted events and a welcoming, inclusive work culture.

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