Job Description

The General Manager (GM) is responsible for the overall leadership, performance, and day-to-day operations of Piccadilly Pub and Piccadilly Market Lincoln Square. This role works closely with the Director of Operations, ownership, culinary leadership, and concept managers to ensure strong financial performance, operational excellence, consistent service, and a positive workplace culture across both concepts.

The GM will directly oversee the Pub while providing overall operational leadership, support, and guidance to the Market Manager and Market team. The Market Manager remains responsible for the day-to-day management of Market operations, while the GM provides direction, accountability, and support across service, staffing, scheduling, hiring, training, and operational execution.

The GM will also provide overall oversight and support for the Market café program, working closely with the Market Manager and Lincoln Park Café Manager to ensure consistency in service standards, training, beverage execution, staffing, and operational systems across Piccadilly's café program.

As the primary operational leader for the Lincoln Square building, the GM serves as the main point of contact for building-related needs, including maintenance, safety, compliance, and shared operational concerns. The GM will work closely with the Executive Chef and BOH management team on culinary operations for both the Pub and Market, including menu execution, specials, programming, service standards, and ongoing operational improvements.

• Provide overall leadership and operational direction for both Piccadilly Pub and Piccadilly Market Lincoln Square.
• Lead and develop Pub FOH and BOH management teams and hourly staff.
• Directly manage and provide ongoing leadership, support, and accountability to the Market Manager on Market service, operations, staffing, scheduling, hiring, training, and team development.
• Directly oversee and manage the Assistant Pub Manager, holding them accountable for daily operations and service execution.
• Support the Market Manager and Café leadership in maintaining strong staffing levels, training standards, and service execution.
• Recruit, interview, hire, train, schedule, and develop team members across both concepts as needed.
• Foster a culture of accountability, hospitality, teamwork, and clear communication.
• Oversee labor management, scheduling, and payroll approvals across areas of responsibility.

• Oversee all day-to-day Pub operations to ensure smooth service and excellent guest experiences maintaining high standards for hospitality, cleanliness, service, and operational consistency.
• Captain and run the Pub floor as an active operational leader.
• Address guest feedback and resolve issues with professionalism and urgency.
• Develop, implement, and refine systems and SOPs to streamline Pub operations.
• Monitor service standards and identify opportunities to improve efficiency, sales, and the overall guest experience.

• Support and hold the Market Manager accountable for staffing, scheduling, hiring, training, team development, and operational standards.
• Provide guidance and support on Market service standards, guest experience, merchandising, cleanliness, and overall presentation.
• Ensure Market systems and SOPs are consistently followed and refined as the business evolves.
• Partner with the Market Manager to identify operational challenges and implement practical solutions.
• Support Market programming, events, promotions, and special initiatives as needed.
• Ensure clear communication and alignment between Market leadership, Pub leadership, and ownership/operations.
• Provide overall support and guidance for the Piccadilly café program and team.
• Work closely with the Market Manager and Lincoln Park Café Manager to establish consistent standards for service, beverage execution, training, staffing, and café operations.
• Monitor café service and operational performance and identify opportunities for improvement.
• Collaborate with café leadership on scheduling, labor management, product quality, and team development.

• Oversee and assist with the execution of Pub and Market beverage programs in collaboration with appropriate managers and buyers.
• Oversee:
• Beverage purchasing and product sourcing
• Pricing strategy and menu development
• COGS management and inventory controls
• Specials, programming, and seasonal offerings
• Beverage training and service standards
• Ensure beverage menus, pricing, and programming align with financial goals and brand standards.
• Partner with the FOH Manager, Market Manager, Café leadership, and Market Buyer on beverage-driven events and promotions that increase traffic and revenue.
• Identify opportunities for collaboration between the Pub, Market, and café programs.

• Work directly with the Executive Chef and BOH management team on culinary operations for both the Pub and Market.
• Support consistent food quality, presentation, portioning, and service standards across both concepts.
• Communicate operational feedback from the FOH and guest perspective to culinary leadership.
• Ensure FOH and BOH teams are aligned on menu changes, service expectations, and execution standards.

• Work directly with the Director of Operations on budgeting, forecasting, and performance goals across both concepts.
• Review labor, sales, COGS, and other operational reporting to identify trends and opportunities.
• Support marketing initiatives, events, promotions, and programming designed to drive sales and strengthen the business.

• Serve as the main point of contact for all building-related needs, including:
• Maintenance coordination and basic handiwork oversight
• Vendor communication related to facilities
• Site safety and cleanliness standards
• Shared building systems and operational needs
• Coordinate with the Market Manager and other leadership to address building and facility issues efficiently.
• Partner with the culinary management team to ensure health department compliance and food safety standards.
• Ensure all operational practices meet local, state, and federal regulations.
• Maintain a safe, clean, and functional environment for both guests and employees.

Success in this role means both concepts operate as well-run, financially responsible, guest-focused businesses with strong leadership teams in place. The GM should create clear accountability while empowering the Market Manager, Pub managers, and café leadership to own their respective areas.

The successful GM will be highly visible and hands-on, while also thinking beyond the immediate shift — building strong teams, improving systems, developing managers, managing financial performance, and creating alignment between the Pub, Market, café, and culinary programs.

Qualifications

• 4+ years of restaurant or bar management experience; General Manager experience strongly preferred.
• Strong understanding of bar-focused operations and beverage-driven revenue.
• Proven ability to lead managers and hold teams accountable.
• Experience managing labor, COGS, and P&L performance.
• Comfortable overseeing facilities, maintenance needs, and compliance requirements.
• Strong organizational, communication, and problem-solving skills.
• Hospitality-first mindset with a commitment to neighborhood-focused service.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based bonus opportunities.
• Health insurance stipend
• Paid time off and dining discounts.
• Opportunity to grow within a community-focused hospitality group.

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